Privacy Rights Requests

1. Who Can Submit a Request

Anyone whose personal information Leoserv Inc. holds may submit a request, regardless of location. Residents of US states with comprehensive privacy laws — including California, Texas, Colorado, Connecticut, and Virginia — and individuals protected by the UK/EU GDPR have specific statutory rights described below.

2. Rights You Can Exercise

• Access — receive a copy of the personal information we hold about you and how we use it.
• Correction — ask us to fix inaccurate personal information.
• Deletion — ask us to delete personal information we are not required to retain.
• Portability — receive your data in a portable, machine-readable format where applicable.
• Opt out of targeted advertising, sale, or profiling — we do not sell personal information, and you may opt out of advertising-related tracking.
• Withdraw consent — stop marketing email, SMS, or calls at any time.

3. How to Submit

• Email support@leoserv.com with the subject line "Privacy Rights Request" and tell us which right you are exercising.
• Or call +1 (877) 778-2970 and ask for a privacy request to be logged.
• Include enough detail for us to locate your records — the email address, phone number, or company name you used with us.

4. Verification

To protect your information, we verify requests before acting on them. Verification is usually confirming control of the email address or phone number on file. We do not create new accounts or collect additional sensitive data solely to verify a request.

An authorized agent may submit on your behalf with written permission; we may still contact you to confirm the authorization.

5. Response Timelines

• We acknowledge requests within 10 business days.
• We respond substantively within 45 days, and may extend once by another 45 days with notice.
• GDPR requests are answered within one month, extendable to three months for complex requests with notice.
• There is no charge for a reasonable request; we may decline or charge for repetitive or excessive requests.

6. Limits and Exceptions

• We may retain records required for tax, accounting, legal defense, fraud prevention, or contractual obligations.
• Where we process data as a service provider on behalf of a client, we forward your request to that client and support their response.
• We will explain the reason if we cannot fully honor a request.

7. Appeals

If we deny your request, you may appeal by replying to our decision email with the word "Appeal." A different team member reviews the appeal and responds within 45 days. If we uphold the denial, you may contact your state attorney general or, for GDPR requests, your local supervisory authority.

8. Changes to This Policy

We may update this policy as our services, vendors, or legal obligations change. When we do, we revise the Last Updated date above and post the current version on this page. Material changes affecting active engagements are communicated by email to the primary contact on the account.

Continued use of our website, systems, or services after an update constitutes acceptance of the revised policy.

9. Governing Law

This policy is governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute arising from this policy is subject to the exclusive jurisdiction of the state and federal courts located in Montgomery County, Texas.

10. Contact Us

Questions about this policy? Email support@leoserv.com, call +1 (877) 778-2970, or visit our contact page.