Policies
Welcome to the Leoserv Inc. Legal Center. Please review the following terms, privacy policies, and agreements governing our services.
Leoserv Legal Center
Leoserv Inc. & Live Faith Media
Legal Hub & Policies
Welcome to the legal center for Leoserv Inc. ("Company", "we", "us", or "our"), a Texas S-Corporation, and its subsidiaries, including but not limited to Live Faith Media.
These policies govern your use of our website, services, and communications. By engaging with us, you agree to these terms.
To prevent spam and unsolicited marketing, our physical mailing address is provided only upon request. Please submit a ticket to ticket@leoserv.com if you require our mailing address for legal or official purposes.
1 Definitions
To ensure clarity in our relationship, the following terms shall have the meanings defined below:
- "Client," "You," or "Your": Refers to the individual, business, or entity engaging Leoserv Inc. for services.
- "Deliverables": The final products, code, designs, or campaigns specified in a Statement of Work or Invoice.
- "Services": Digital marketing, web development, hosting, or consulting services provided by Leoserv Inc.
- "Confidential Information": Proprietary information exchanged between parties that is not publicly known.
- "Intellectual Property": Copyrights, trademarks, trade secrets, and other proprietary rights.
2 Privacy Policy
Effective Date: [Insert Date]
Leoserv Inc. respects your privacy. This policy outlines how we collect, use, and protect your personal data across our websites and services.
2.1 Information We Collect
- Personal Data: Name, email address, phone number, billing address, and payment details collected via forms, CRM systems, and checkout pages.
- Technical Data: IP address, browser type, device information, and usage data collected via cookies and tracking pixels.
2.2 How We Use Your Data
We use your data to provide services, process payments, send transactional notifications (via SMS/Email), and improve our marketing efforts. We utilize third-party tools including, but not limited to:
- GoHighLevel & Mailchimp: For CRM, email marketing, and automation.
- Stripe: For secure payment processing. We do not store full credit card numbers.
- Google & Meta (Facebook): For analytics, tracking pixels, and advertising retargeting.
- Zapier: For workflow automation.
2.3 Data Retention & Deletion
We retain data as long as necessary to provide services or comply with legal obligations. To request the deletion of your data, please contact us directly at help@leoserv.com.
2.4 State & Regional Rights (TDPSA, CCPA, GDPR)
We are committed to complying with applicable data privacy laws, including the Texas Data Privacy and Security Act (TDPSA). If you are a resident of Texas, California, or the EEA and wish to exercise your rights regarding your personal data (including access, correction, deletion, or opting out of targeted advertising), please contact us at help@leoserv.com and we will facilitate your request.
3 Terms of Use
By accessing Leoserv.com or any subsidiary sites (including Live Faith Media), you agree to these Terms of Use.
3.1 Account Security
If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials. You are fully responsible for all activities that occur under your account. Notify us immediately of any unauthorized use.
3.2 Prohibited Activities
You agree not to engage in any of the following prohibited activities:
- Using our services for any illegal purpose or to solicit others to perform illegal acts.
- Transmitting viruses, malware, or malicious code.
- Attempting to reverse engineer, scrape, or extract data from our platforms.
- Harassing, abusing, or harming another person or entity.
3.3 Limitation of Liability
Important Legal Limitation
To the fullest extent permitted by Texas law, Leoserv Inc. shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business goodwill. Our total liability for any claim arising out of your use of our site or services is limited to the amount you paid us in the six (6) months preceding the event giving rise to the claim.
3.4 Governing Law & Arbitration
These terms are governed by the laws of the State of Texas. Any dispute arising from these terms shall be resolved through binding arbitration in Houston, Texas, waiving any right to class action lawsuits or jury trials.
4 Standard Service Agreement
These terms apply to all paid client engagements unless superseded by a specific signed contract.
4.1 Scope of Services & Change Orders
Services are strictly limited to the specific deliverables outlined in your invoice or proposal. Any request outside this scope ("Scope Creep") will require a separate Change Order and invoice. We reserve the right to decline additional work or charge our standard hourly rate for requests outside the original scope.
4.2 Client Responsibilities & Delays
Clients must provide necessary assets (content, logos, access credentials) in a timely manner. Delays in providing assets will result in a day-for-day extension of project timelines. We are not responsible for missed deadlines caused by Client delay.
4.3 Payment Terms & Fees
- Deposits: All deposits and retainer fees are non-refundable.
- Invoicing: Invoices are due upon receipt.
- Late Fees: Payments past due by 10 days may incur a 5% late fee compounded monthly.
- Suspension: We reserve the right to suspend services immediately for non-payment.
4.4 Reimbursable Expenses
Client is responsible for out-of-pocket expenses including, but not limited to: purchase of stock images, premium fonts, third-party software licenses (plugins/themes), domain registration, and hosting fees, unless explicitly included in the proposal.
4.5 Revision Limits & Auto-Approval
Unless otherwise stated, projects include two (2) rounds of revisions. Clients must submit feedback within five (5) business days of receiving a draft. If no feedback is received within this window, the deliverable is deemed automatically approved and the project may move to the next phase or billing cycle.
4.6 Warranties & Disclaimers
Leoserv Inc. represents and warrants that it has the knowledge and skills to perform the services. However, all Deliverables are provided "AS IS." We do not warrant that software or websites will be error-free, uninterrupted, or compatible with all future browser updates or third-party plugins.
4.7 Confidentiality (Mutual NDA)
Both parties agree to keep confidential all non-public information, trade secrets, and proprietary data obtained during the engagement. This obligation survives the termination of this agreement.
4.8 Project Dormancy
If a client fails to communicate or provide necessary assets for a period of thirty (30) days, the project will be placed in "Dormancy" status. To reactivate a dormant project, a re-engagement fee of $250 or 10% of the remaining balance (whichever is greater) may be applied to cover rescheduling costs.
4.9 Termination & Force Majeure
Either party may terminate the agreement with written notice as defined in your specific proposal. We are not liable for delays caused by acts of God, internet outages, or third-party platform failures.
5 Refund & Cancellation Policy
- Non-Refundable Deposits: All initial deposits and setup fees are strictly non-refundable as they cover our time for onboarding and resource allocation.
- No Refunds Once Work Begins: Once we have commenced work on your project or campaign, no refunds will be issued for hours already worked or resources purchased.
- Subscriptions: Monthly marketing subscriptions must be cancelled with 30 days' written notice via ticket@leoserv.com.
- Missed Payments: If a payment fails, all work will be paused immediately. Work will only resume once the balance is cleared.
- Satisfaction: We do not offer refunds based on "dissatisfaction" where the scope of work was delivered as agreed.
6 SMS & Communications Policy
TCPA Compliance: By submitting your phone number on our forms, you explicitly consent to receive SMS messages from Leoserv Inc. regarding your account, updates, and promotional offers.
- Frequency: Message frequency varies based on your activity.
- Cost: Standard message and data rates may apply.
- Opt-Out: You may reply STOP to any message to unsubscribe immediately. Reply HELP for assistance.
- Privacy: We will never sell, rent, or share your phone number with third parties for their marketing purposes.
8 Disclaimer Policy
- Not Professional Advice: Content on this site is for educational purposes only and does not constitute legal, financial, or professional advice.
- Results Vary: Testimonials and case studies presented on this site are examples of past performance. Every business is unique, and your results will vary based on your industry, budget, and market conditions.
- No Earnings Guarantee: Leoserv Inc. makes no guarantee that you will earn money using our services or strategies.
9 Intellectual Property Policy
Pre-Payment Ownership: All designs, code, and drafts remain the property of Leoserv Inc. until full payment is received.
Post-Payment License: Upon full payment, the client is granted a perpetual, non-exclusive license to use the final deliverables for their business. Leoserv Inc. retains the right to use the work in our portfolio and retains ownership of any underlying code libraries or frameworks used.
Prohibited: You may not resell our templates, systems, or proprietary code to third parties.
10 DMCA / Copyright Policy
Leoserv Inc. respects the intellectual property rights of others. If you believe your copyrighted work has been infringed upon on our site, please submit your complaint to us directly so we can address it.
Contact: help@leoserv.com
Please include a description of the work, the URL where it is located, and a statement verifying you are the copyright owner.
11 Acceptable Use Policy (AUP)
When using our services or hosting, you may not publish or transmit:
- Illegal content or material that promotes illegal activity.
- Hate speech, harassment, or threats.
- Spam, unsolicited marketing emails, or malware.
- Content that infringes on the intellectual property of others.
Violation of this AUP may result in immediate termination of services without refund.
12 Accessibility Statement
Leoserv Inc. is committed to providing a positive experience to all our customers and we aim to facilitate the accessibility and usability of our website. If you have difficulty using or accessing any element of this website, please contact us at help@leoserv.com or call 281-698-7483 and we will work with you to provide the information you seek through a communication method that is accessible for you.
13 Artificial Intelligence (AI) Usage
13.1 Usage of AI Tools: Leoserv Inc. utilizes Artificial Intelligence (AI) and Machine Learning tools, including but not limited to generative text (e.g., ChatGPT) and generative imagery (e.g., Midjourney), to enhance efficiency and creativity in our deliverables.
13.2 Copyright & Ownership: Clients acknowledge that current US copyright laws may not grant copyright protection to raw content generated solely by AI. While we apply human creativity and editing to these outputs, Leoserv Inc. cannot guarantee trademark or copyright exclusivity for AI-generated components.
13.3 Accuracy: AI tools may occasionally produce factually incorrect information ("hallucinations"). It is the Client's responsibility to review and verify all content for accuracy before publication.
14 Indemnification & Hold Harmless
Critical Protection Clause
Client agrees to defend, indemnify, and hold harmless Leoserv Inc., its subsidiaries (including Live Faith Media), and their respective officers, directors, board members, shareholders, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorney's fees) arising out of or related to:
- Content provided by the Client that infringes on the intellectual property rights of a third party.
- Any breach of these Terms by the Client.
- The Client's use of our services in violation of applicable laws.
- Any claim that content produced by Leoserv Inc. in accordance with Client instructions causes harm to a third party.
15 Platform & Third-Party Liability
15.1 Independence: Leoserv Inc. is an independent agency and is not affiliated with Google, Meta (Facebook/Instagram), TikTok, LinkedIn, or any other third-party platform.
15.2 Account Suspensions: We are not liable for any account suspensions, ad disapprovals, or restrictions imposed by third-party platforms. Such actions are at the sole discretion of the platform.
15.3 Algorithm Changes: Digital marketing results are subject to the volatile nature of Search Engine and Social Media algorithms. Leoserv Inc. is not liable for fluctuations in traffic or rankings due to algorithm updates.
15.4 Payment Obligations: A platform ban, restriction, or algorithm change does not nullify the Client's obligation to pay Leoserv Inc. for services rendered.
16 Non-Solicitation / Non-Poaching
During the term of any agreement and for a period of twelve (12) months thereafter, Client agrees not to directly or indirectly solicit, recruit, or hire any employee or contractor of Leoserv Inc. without our prior written consent.
Liquidated Damages: In the event of a breach of this clause, Client agrees to pay Leoserv Inc. a placement fee equal to 100% of the employee's annual salary or contractor's annualized fees.
17 General Provisions
17.1 Entire Agreement: These policies, along with any specific Proposal or Invoice, constitute the entire agreement between the parties and supersede all prior agreements.
17.2 Severability: If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
17.3 Waiver: The failure of Leoserv Inc. to enforce any right or provision of these terms will not be deemed a waiver of such right or provision.
17.4 Notices: All legal notices must be sent via email to ticket@leoserv.com.